Job Description
The ServiceNow Developer is responsible for designing, implementing, and optimizing enterprise ServiceNow solutions that enhance service reliability, operational efficiency, and business outcomes. This role combines deep technical expertise with strong business analysis skills to translate organizational needs into scalable, secure, and sustainable platform solutions.
The position leads end-to-end use case design, workflow configuration, customization, and deployment across environments, while ensuring adherence to architectural standards, security best practices, and operational excellence. The role also supports continuous improvement initiatives through the adoption of modern tools and methodologies and contributes to sales and pre-sales efforts by providing domain expertise and solution designs.
Key Responsibilities
- 5 to 8 years of overall and relevant ServiceNow experience in implementing applications
such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM. - Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs,
web services, and integrations using connectors (preferred). - Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies,
UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow
Designer, and migrating solutions to higher environments. - Well-versed in various ServiceNow products and platform capabilities.
- Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on
approach to drive results. - Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and
development across the platform ecosystem, and provide technical guidance to colleagues and
customers to resolve questions and issues. - Experience designing, configuring, and developing product automations and integrations.
- Skilled in the design and development of scoped applications of varying complexity.
- Proficient in ServiceNow platform management such as deployments, upgrades and
troubleshooting. - Collaborate with Functional Consultants and Business Analysts to create and estimate user stories,
and propose solutions that meet or exceed customer expectations for quality and user experience. - Experience in developing and maintaining ServiceNow product knowledge and/or certifications.
- Ability to prioritize personal and team workloads and consistently meet deadlines.
- Excellent documentation, presentation, verbal, and written communication skills, with the ability
to work effectively with teams across geographical locations. - Must have delivered more than 2–3 projects end-to-end, from requirement gathering through to
go-live.
Desired Experience & Qualification
Mandatory Skills: ITAM+ ITOM
Secondary Skills: CMDB, Service Catalog, Flow Designer
5 to 8 years of overall and relevant ServiceNow experience.