Manager- Business Excellence

To lead and drive continuous improvement initiatives across functions by deploying business excellence frameworks, process re-engineering, lean methodologies, and performance measurement systems to achieve operational efficiency, cost optimization, and customer satisfaction.

Key Responsibilities

• Process Improvement & Optimization
• Identify gaps in operational processes and recommend best practices.
• Drive lean initiatives and Six Sigma projects to eliminate waste and reduce variation.
• Excellence Framework Implementation
• Deploy quality and business excellence frameworks like EFQM, Malcolm Baldrige, or TQM.
• Lead self-assessments and action plans for process maturity and excellence scoring.
• Performance Management & Analytics
• Define KPIs and monitor performance dashboards across functions.
• Perform root cause analysis on performance deviations and recommend solutions.
• Project Management
• Lead cross-functional strategic initiatives from planning to execution.
• Ensure timely delivery, stakeholder engagement, and post-implementation reviews.
• Change Management
• Champion change initiatives and build a culture of continuous improvement.
• Facilitate capability-building workshops and internal communications.
• Benchmarking & Best Practices
• Benchmark internal processes against industry leaders and identify improvement areas.
• Introduce global best practices in productivity, quality, and service delivery

Desired Experience & Qualification

Looking for 6-12 yrs of experience.

Six Sigma Green/Black Belt certified

Application expertise: Advanced Excel, Power BI, Power App, Power Automate

Experienced into-

• Process Management and Improvement
• Performance Measurement and Analytics
• Strategic Planning and Execution
• Quality and Compliance Management
• Change Management
• Customer-Centric Mindset
• Project and Program Management
• Technology Enablement
• Problem-Solving and Critical Thinking
• Stakeholder Engagement and Collaboration